The Hatter — Privacy Policy

THE HATTER PRIVACY POLICYLast updated: 22 October 2026This policy explains how we use your personal information when you visit our website, join our waitlist, complete our survey or become a member.1. Who we are
This policy explains how The Creators' Hatter Ltd ("The Hatter", "we", "us"), a company registered in England and Wales (company number 17484960) whose registered office is at 1 Cain Close, St Albans, England, AL1 1SZ, uses your personal information. We are the controller of that information. You can contact us about this policy or your information at [email protected]. This policy covers our website, our waitlist and survey forms, and our membership. The Membership Terms and the Website Terms of Use are separate documents.2. What we collect
Waitlist and survey: your name and email address (waitlist); your social media handle and the answers you write (survey). Applying and joining: your name, email address, a link to or the handle of your public social media profile, what you create, and your declarations that you are 18 or over, live in the UK and join in a personal capacity. Payment: payments are taken by Stripe. We do not see or store your full card details. We keep a record of your payments, such as dates and amounts. The community: what you post in our community on Circle.so, and your activity there. Partner offers: if you claim a partner's offer, a record that you did so, together with the details needed to pass it on, such as your name and email address. Messages: what you send us when you contact us, and your choices about the emails we send you. Using our website: technical information about how you use our website, such as your device and pages visited, only through cookies or similar tools that you have accepted (see clause 8).3. Why we use it
Running your membership: to assess your application, give you access, take payment, and run the community. Our legal basis is that this is necessary for the contract with you, or for steps you ask us to take before joining. Service messages: to send account and billing notices, reminders, and community and event updates. Our legal basis is the contract with you. Newsletter and partner offers: to send our newsletter and partner offers, only if you opt in. Our legal basis is your consent. You can withdraw it at any time using the link in any email or by writing to [email protected]. Partner offers you claim: to confirm to a partner that you have taken up its offer, and to track referrals. We do this only with your agreement, which we ask for when you claim the offer. Waitlist and survey: to tell you about our launch, to understand what creators need, and to decide who to invite to our founding cohort. Our legal basis is your consent. Keeping records and the law: to keep financial records and meet our legal obligations, including tax. Our legal basis is legal obligation. Running and protecting The Hatter: to keep the platform secure, deal with complaints and prevent misuse. Our legal basis is our legitimate interest in running a safe service, which we balance against your rights. We do not use your information to make automated decisions that have legal or similarly significant effects on you.4. Who we share it with
We use these providers to run The Hatter. They process your information on our behalf, or in the case of Stripe, for payments: Circle.so (our community platform), Stripe (payments), Google (Google Forms, which hold waitlist and survey responses), and Circle's Email Hub (onboarding and newsletter emails). If you subscribe to our newsletter on Substack, Substack handles that subscription under its own privacy policy. Partners: if you claim a partner's offer, we share confirmation of that and the details needed to do it with that partner, with your agreement. The partner then uses your details under its own privacy policy, and is asked to use them only to provide its service and to confirm referrals to us. Others: we may share information with our professional advisers, and with regulators or law enforcement where the law requires. If our business is ever sold or transferred, your information may pass to the new owner, who must use it as set out in this policy. Who has access: within The Hatter, only Sylvia Brendel, our founder, can access your information. We do not sell your information.5. Transfers outside the UK
Some of our providers are based outside the UK or may process information outside the UK. Where they do, we rely on safeguards that UK law accepts, such as an adequacy arrangement, the UK international data transfer agreement or the UK addendum to standard contractual clauses.6. How long we keep it
Members: for as long as you are a member and for 12 months after you cancel. Financial records: for 6 years, as tax law requires. Applicants we decline: we delete their information within 6 months. Waitlist and survey responses: for up to 12 months, or until we have made our decision on the founding cohort if that is sooner. Newsletter subscribers: until you unsubscribe. We then delete or anonymise the information. If you ask us to delete it earlier, we will unless we are required to keep it.7. Your rights
You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it, or move it to another service. You can also object to how we use it, and withdraw your consent at any time. Email [email protected]. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.8. Cookies
We use cookies that are strictly necessary to run the site. We do not currently use any analytics or tracking tools, so no cookie banner or consent is needed. If this changes in future, we will ask for your consent before using any cookies that are not strictly necessary, and will update this clause with a table of those cookies.9. Age and security
The Hatter is for people aged 18 or over. We do not knowingly collect information from anyone under 18. We take reasonable steps to protect your information, but no online service is completely secure. If a breach affects your rights, we will tell you and the Information Commissioner's Office where the law requires.10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated. If we make a significant change, we will tell you.